Lead Business Architect: USAA

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s a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Lead Business Architect for our San Antonio, TX facility.

As a Lead Business Architect for USAA you will lead and motivate cross-functional team members in the development and delivery of business solutions. Independently performs complex work assignments and problem resolution across systems, processes, and channels. Creates, communicates, and delivers business solutions.

JOB DUTIES

• Manages multiple change management initiatives with the most scope and complexity. Leads and facilitates cross-functional, collaborative teams in improvement and development initiatives using process engineering principles.
• Identifies, validates, and communicates business opportunities and solutions. Utilizes knowledge of customers, products, processes and PP&E expertise to analyze business problem(s) and determine the best methodology to resolve defect or issue.
• Drives improvement efforts based on analysis. Analyzes processes to identify areas of improvement and provides appropriate analytics to facilitate business effort prioritization. Provides coaching on complex statistical analysis.
• Shapes vision, mobilizes commitment and leads team to change systems and structures to achieve vision.
• Applies expert knowledge and experience with business manager tools, deliverables, and PP&E discipline to serve as a resource to team members on escalated issues of a unique nature.

Minimum Requirements:

• Bachelor's degree or equivalent work experience.
• 8+ years relevant process improvement experience.
• Advanced knowledge of statistics.
• Advanced knowledge of LEAN tools.
• Advanced knowledge of data analysis tools.
• Advanced knowledge of industry tools (SIPOC, VOC, Process Mapping, Requirements).
• Advanced knowledge of process engineering methodologies.
• Knowledge of Design for Customer Impact (DFCI) and Multi Variant Modeling.
• Master Black Belt certification or equivalent.

Preferred:

• DFSS Experience.
• Complex Negotiation skills.
• Demonstrated Advanced Facilitation skills .
• Advanced Modeling (Process, Simulation, Statistical).
• Systems Dynamics.
• Enterprise Architecture.
• Sales/Service/Marketing experience in Financial Services Industry.
• Design and Integration across multiple functions/Lines of Business.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

For more information or to apply for a position, visit our web site www.usaa.com.