Bilingual Customer Service Representative: SWBC

Bi- lingual Customer Service Representative

San Antonio, Texas

SWBC (Southwest Business Corporation) is consistently recognized as one of the premier employers in San Antonio and has immediate openings in our Service Center Operations for experienced, Customer Service Representatives - Bi-lingual. This is an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm.

SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses and consumers. SWBC has over 1300 employees, with offices in 27 states, and annual revenues of more than $150 million. SWBC has also been recognized annually as one of the Top Ten Best Places to Work in San Antonio.

We have limited openings, so APPLY NOW!!

Position Summary

Provides customer service support protection in loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.

Essential Duties

· Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file.

· Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity.

· Assists in performing time-sensitive account maintenance before and after account processing cycles.

· Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.

· Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions.

Minimum Requirements

· Must be bi-lingual (English/Spanish preferred), testing will be required (bilingual incentive applies).

· Must have 6 months or more of data entry, in-bound, out-bound or other related call center, telemarketing or related experience. Insurance or banking experience preferred.

· Must have a High School Diploma or equivalency.

· Must have excellent interpersonal, organizational and telephone etiquette skills.

· Must have strong workflow and communication skills (both written and oral).

· Must be able to operate a computer and basic office equipment.

· Must be able to type 40 WPM accurately and operate a 10-key calculator by touch.

Work Schedule:

· Must be available for 6 weeks paid training: Monday through Friday, 8 a.m. -5 p.m.

· Must be available for set schedule after training: Monday through Friday, 12 p.m. - 9 p.m. (shift differential applies)

Physical Requirements

· None

Additional Information

· SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

· Please note, SWBC does not hire tobacco users.

SWBC provides opportunities for professional growth. To learn more about SWBC, visit our website at www.SWBC.com. If interested, please apply through our website listed above. Only those candidates who meet the minimum requirements need apply.