Who We Are:
We’re a company whose values – Integrity, Respect, Performance Excellence, and Accountability - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients.
Our mission is to deliver value through global capabilities, integrated service portfolios and our commitment to a customer-first philosophy. Our employees drive our vision – to be the premier global communications partner for large business customers, government and education.
What We Do:
At Verizon Business we believe in delivering a world-class customer experience. We embrace a culture of customer-centric behavior, strong financial discipline and ethical practices. We strive to provide a challenging and innovative employee work environment, and we offer Total Rewards for a job well done.
What We Offer:
When you help us deliver on our promise to our clients, we return the favor by delivering best-in-class rewards and benefits to you through our Total Rewards package, including medical/dental/vision from day one, 401(k), paid vacation and holidays, work/life programs, continuous learning, and generous tuition assistance.
What Are You Waiting For?
With so many opportunities within so many disciplines, there’s certain to be a position that’s just right for you at Verizon Business. Visit www.verizon.com/careers to learn more.
| Job Reference Number | 242697 |
| Location | Pikesville, MD |
Responsibilities
Sales Results: Meet and exceed store revenue targets for net activations, accessories, data sales, and customer renewals. Drive both individual and team sales performance results by proactively implementing sales techniques and sharing with the team. Customer Retention: Maintain and grow existing customer base and manage churn. Contact existing customers for contract renewals, and various data, accessory, and handset upsell opportunities. Act as first level of contact for customer escalation issues. Ensure customer satisfaction and resolve all customer issues and concerns. Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts. Training/Meetings: Responsible for thorough knowledge of all store functions. Remain current on all wireless products, services, industry and competitive trends. Attend all applicable training/meetings.
Qualifications:
High School Diploma required.
Some College preferred.
1-3 years experience in a retail sales environment.
Flexible schedule availability (including evenings and weekends) required.
The ability to analyze customer needs, present solutions and add value through delivery of products and services.
Strong interpersonal, verbal, and communication skills.
The ability to work well in a fast-paced, demanding environment that requires a high degree of multi-tasking with minimal supervision.
A focus and understanding of superior customer service.
Proficiency in using multiple computer-based systems.
Strong problem-solving and negotiation skills.
We are an equal opportunity employer m/f/d/v.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
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Company: Verizon Wireless
