Vendor Manager Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
The vendor manager assesses the current and forecasted print fulfillment requirements for about 100 total benefits outsourcing clients.
The vendor manager partners with appropriate parties to develop and enforce contract language to formalize the print vendors' obligations.
Periodically, the vendor manager formally surveys the client teams to assess satisfaction with the print vendor's services.
The vendor manager also maintains informal relationships with key client team contacts, to ensure continuous and productive feedback.
The vendor manager partners with the print vendor to maintain a scorecard covering numerous relationship dimensions, including competitive pricing, client satisfaction, contract provision compliance, satisfactory initiative deliverables, etc.
The vendor manager and print manager jointly develop and implement action plans to enhance scorecard results. In addition, the vendor manager oversees the print vendor's capacity planning for new total benefits outsourcing clients, major events, and volume spikes.
The vendor manager works with auditing groups to ensure sufficient physical and logical security at the print vendor, in compliance with contract terms. In collaboration with client teams, ACS' technology resources, the print vendor and occasional third parties, such as software firms, the print vendor identifies opportunities to enhance services and products, and oversees planning and execution of associated strategic initiatives. The print vendor ensures timely receipt, accuracy and payment of print vendor invoices. This includes periodic audits of complex, tiered unit pricing schedules. In addition, the vendor manager owns resolution of all issue escalations from the client service teams, and formal communication with the client teams regarding the print vendor relationship.
At least three years managing a large vendor relationship.
Knowledge of print vendor capabilities preferred, including application of dynamic publishing software.
At least two years benefits experience preferred.
At least five years managing initiatives. College degree or equivalent preferred.
Performs all other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
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