IT Operations and Deployment Manager: Aircell, Inc

Aircell is the world's leading provider of airborne communications. Gogo, powered by Aircell, turns a commercial airplane into a Wi-Fi hotspot with true inflight Internet access. We are hiring talented professionals who share our vision for providing premiere communication services to the aviation markets and making broadband on airplanes a reality. COME ABOARD A WINNING TEAM!

Aircell offers an excellent compensation and benefits package. Aircell employees receive comprehensive group insurance programs including health, dental, and vision coverage. In addition, employees receive life insurance coverage, plus short- and long-term disability insurance. Employees can elect to participate in a 125 pre-tax benefit program for health or dependent-care expenses, as well as a generous 401(k) investment plan. Employees also receive paid vacation and 8 paid holidays per year.

IT Operations and Deployment Manager

The IT Operations and Deployment Manager sets the direction and strategy for the Environment Management and Application Support organization and has ultimate accountability for its deliverables, operational processes and staff. Specific functions within the IT organization that the Manager oversees includes application support, systems administration, integration, change management, availability management, and IT operations.

Essential Duties and Responsibilities:

• Manage the application support team of Tier II and Tier III application analysts to perform incident and problem management for the Development, QA, and Production Application Environments.
• Manage Outage Bridge for any Production Application outages.
• Manage a set of IT metrics to measure against key performance indicators defined both internally and according to industry best practice.
• Fully understand and comprehend requirements of the business units and incorporate into IT roadmap. Treat the IT Environment Management and Application Support function as a business and as a service provider to the larger organization.
• Develop and deploy IT roadmap and ensure that strategy and deployment are tied to business objectives, programs and supported by detailed implementation and resource plans and that dependencies are clearly identified. Ensure that overall IT strategy and plans are based on a scalable IT operational and staffing model and account for the appropriate level of growth expected by the business units.
• Manage and provide leadership direction to staff. Coach team members on how to be more effective resources and make sound decisions. Set expectations and priorities for the staff.
• Drive effectiveness across the IT organization and cross-functionally. Create a high level of employee engagement.
• Oversee the development of IT policies and procedures. Lead the development of technology strategies and infrastructure design;
• Meet regularly with key internal customers to understand their needs relating to IT systems and services. Evaluate customer requests and set priorities around those that can be addressed immediately versus at a later time. Set clear expectations as to how IT support will be provided and what services will be delivered;
• Handle and effectively resolve technical escalations that arise. Facilitate discussions that result in solutions which not only satisfy the customer but are also effective for the business.
• Drive new projects/changes to successful implementation.

Experience:

Educational Requirements:

A four year undergraduate degree in Computer Science, Information Technology or a related field. An advanced degree such as a Masters in Business Administration is a plus

Other Knowledge, Skills, Abilities or Certifications:

• ITIL v3
• PMP preferred
• Information Security Certification a plus

HOW TO APPLY TO THIS OPENING
Prior to submitting your response, we encourage you to review our company web site, to learn more about us and the gogo Inflight Internet service.

We request that interested CHICAGO AREA CANDIDATES send us your response via e-mail only. In your subject line please include the position title. Your resume & cover in plain text, MS Word or RTF is welcomed at recruiting@aircell.comThis This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Please no agencies, phone calls, third parties.

Aircell LLC is an equal opportunity employer and works in compliance with both federal and state laws. We are committed to the concept regarding Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition or disability.