Part-time Payment Reminder: SWBC

Hours: Monday-Friday 4:00pm-11:00pm, Saturday 10:00am-6:00pm

SWBC is consistently recognized as one of the premier employers in San Antonio and has immediate openings for Part-Time Payment Reminder Representatives. This is an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm.

SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses and consumers. SWBC has over 1,300 employees, with offices in 27 states, and annual revenues of more than $200 million. SWBC has been consistently recognized as one of the Top Ten Best Places to Work in San Antonio.

Position Summary

Provides payment reminder services to designated clients and make soft collection calls on accounts overdue 5-45 days past due, offer electronic payment option and take promise to pay.

Essential Duties

· Collections experience a plus.

· Makes outbound phone calls regarding member’s overdue payments on loans and credit cards for various financial institutions.

· Updates call results and enter any other pertinent information into both SWBC and the appropriate Financial Institution’s databases.

· Processes electronic payments upon the member’s approval using the ECM system.

· Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction.

Minimum Requirements

· Must have 6 months or more of data entry, in-bound, out-bound or other related call center, telemarketing or related experience. Insurance or banking experience preferred.

· Must have a High School Diploma or equivalency.

· Must have excellent interpersonal, organizational and telephone etiquette skills.

· Must have strong workflow and communication skills (both written and oral).

· Must be able to operate a computer and basic office equipment.

· Must be able to type 40 WPM accurately and operate a 10-key calculator by touch.

. Must pass FDCPA and Soft Collections exam within 30 days of employment.

. Bilingual preferred.

Additional Information

· SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

· Please note, SWBC does not hire tobacco users.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please apply by visiting the website. Only those candidates who meet the minimum requirements need apply.