WF Manager Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients.
Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Functional Description:
- Responsible for the timely reporting, escalation and resolution of day-to-day operational problems
- Coordinates Call Center Operations service delivery activities with assigned internal clients
- Provides analyses and recommendations on service delivery improvements, performance metrics and enhancements to productivity
- Develops and recommends quantitative measures and performance metrics
- Manages ad hoc technical projects requested by assigned internal client
- Works on problems of a diverse scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Education and Typical Years Experience
College degree
3-5 years experience
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
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