UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Access Support Advocate - San Antonio, TX-314211
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description
OptumHealth is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
If you want more meaning in your career - as a clinician or a business professional - think of OptumHealth as your calling.
By providing 60 million Americans with information, tools and solutions, we are helping to guide them through the health care system, financing their health care needs, and enabling them to achieve their personal health and well-being goals.
Position Description:
Access Support is an Advocacy Services function that assists consumers with finding physicians, matching their medical needs and personal preferences, scheduling physician appointments and supporting consumer's efforts to coordinate their medical records. Access Support Advocates target to find board certified physicians who have proven to meet and exceed national guidelines for quality of care as well as local level efficiency standards for cost.
Primary Responsibilities:
- Finding the physician using various search tools, making qualification calls to medical offices to ensure the physicians are accepting new patients, are contracted with the consumer's health plan, confirming physician contact information and obtaining an idea of new patient appointment availability.
- Once providers are identified, Access Support Advocates cross-reference state medical boards to ensure the physicians hold active licenses without any disciplinary actions or malpractice sanctions on file.
- Access Support Advocates contact consumers to share the results for the provider search and schedule appointments as needed.
At OptumHealth, you will perform within an innovative culture that's focused on transformational change in the health care system. You will leverage your skills across a diverse and multi-faceted business. And you will make contributions that will have an impact that's greater than you've ever imagined. Qualifications Qualifications:
- High School graduate or GED required
- 1+ years of experience of professional computer skills required
- Ability to type 45- 50 WPM preferred
- Previous inbound and outbound call experience preferred
- Experience in using medical terminology preferred
- Excellent communication skills
- Strong organizational skills
- Ability to multitask
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required t pass a drug test before beginning employment. IN addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
