Sr. Health and Welfare Client Services Manager Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
PLEASE NOTE: THIS POSITION CAN EITHER BE BASED IN LITTLE FALLS, NJ OR VIRTUALLY.
Functional Description:
Provides a client specific outlook to all operational service activities within assigned domain (H&W, DB, DC)
Consult with internal and external sources on the client and plan specific impact of all legal, regulatory, process, product or business changes that affect plan administration.
Ensures client plan administration and processing team is knowledgeable on all aspects of all single discipline (H&W, DB, DC, Data Management) plan administration offerings of ACS.
Ensures that team has complete knowledge of all client plans and programs and can serve as subject matter experts on any client related uniqueness of process within the discipline consulting with all internal and external clients that require that knowledge.
Ensure client administration adherence to all ACS policies and procedures.
Monitors daily service delivery, service levels, contractual Performance Standards and scope of services commitments for all functions across the discipline and interact with client as needed on these topics.
Seek and implement revenue-earning opportunities.
Conducts business review meetings
Presents and implements new product offerings
Serve on project manager on large change order projects, mergers, open enrollment and similar projects.
Manage all aspects of client billing.
Provide proactive contact to client on service delivery outages, discrepancies and problems. Resolve discipline specific issues for a client and to deliver exceptional service, coordination and communication.
Lead client meetings and internal meetings to represent the operation and service delivery and to monitor and report on performance.
Communicate and educate client on product changes driven by legal and regulatory events. Consult with clients on adopting ACS product or service enhancements or changes.
Communicate with colleague CSMs on multi-discipline clients to ensure seamless service delivery. Have a thorough understanding of service offering in other disciplines on assigned clients.
Prepare client specific training materials for internal resources as needed. Prepare proposals (including business requirement and fee quotes) for out of scope work.
Establish consistent communication with Shared Services Managers and teams.
Implement all internal initiatives around quality, operational excellence, COI and fiscal improvements on assigned clients and teams. skills and extensive experience in managing the operations of a business.
Education and Typical Years of Experience:
Possess a Bachelor's Degree or preferably Master's Degree in Business or related service delivery area. This person ideally has 7 years or more of benefits experience.
Skills:
Excellent written and verbal communication skills
Demonstrated ability to innovate solutions to problems.
Effective in building relationships with constituencies and subordinates.
Able to motivate others
Computer and analytical skills.
Demonstrated ability to work effectively within a global network and support execution through geographically dispersed organization.
Experience working in a matrix organization
Ability to demonstrate deep domain knowledge and instill confidence in the client.
Special Requirements:
Experience in plan administration
Experience in health and welfare
Strong analytical ability
SQL and/or mainframe skills
Excellent verbal and written communication skills
Project management skills including the ability to manage multiple projects and adhere to deadlines
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
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