Customer Service Manager – Apparel Distribution: Albion Staffing Solutions, Inc. (HQ)

Customer Service Manager – Apparel Distribution

ABOUT OUR CLIENT:

Our client with over fifteen years in South Florida is experienced in the apparel, distribution and transportation industries, the group has been developed to help service all of their customer’s fulfillment and distribution needs.

MAJOR DUTIES AND RESPONSIBILITIES:

· Manage customer expectation (KPI, service levels)

· Talks with (English and Spanish) speaking customers by phone or in person.

· Oversee office functions internal / external

· Support operations and staff as needed

· Understand job duties and serve as a back up for other positions.

· Responsible for designing and implementing improved processes.

· Recommends changes to products or services to fulfill customer needs.

· Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

SALARY: dependent with experience and skills.

QUALIFICATIONS:

Ideal candidate will have distribution industry experience. Minimum of 3-5 years of experience. Bilingual Spanish/English. Strong communication skills and prior administration/customer service background.

SKILLS/KNOWLEDGE/COMPENTICIES:

Excellent communication skills

Demonstrated ability to work in a fast-paced environment

Must be a team builder and a team player
Must have ability to handle multiple tasks

Computer literate

Good judgment and initiative

Time management skills

Organizational skills

Flexibility and efficiency

Demonstrate proficiency and self-confidence in performance and abilities

Albion is an ISO 9001 certified full-service staffing company offering Temporary, Temp-to-Hire and Direct Placement services that is "BIG on Quality". With 3 offices in South Florida - Miami/Dade, Coral Springs and Pembroke Pines - and specialized divisions concentrating on Accounting & Finance, Office Clerical, Healthcare and Logistics.

Albion is your preferred staffing solution. Please visit our website: http://www.albionstaffing.com/ to view open positions and to apply on-line; email Vanessa at: Vanessa@AlbionAccounting.com. or call 954-796-3336.