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Bilingual Customer Service Rep!!: Quest Financial

Company NameQuest Financial
Job CategoryInsurance; Customer Service
LocationAtlanta, GA
Position TypeFull-Time, Contract-to-Hire
Salary$12 to $14 per hour
Experience2-5 Years Experience
Date PostedOctober 19, 2009
View Quest Financial profile and job listings

Quest Financial is seeking qualified candidates for an immediate Bilingual Customer Service Rep...

Looking for someone who has handled High volume inbound calls and an Insurance background would be a huge plus!!

Responsibilities for the Insurance Specialist position include:
• Responding to incoming customer inquiries in a high volume call center environment via telephone or in writing. This position will respond to 70 to 100 calls per day.
• Communicating with external clients as well as internal departments.
• Identifying, analyzing, and resolving customer and client processing problems or errors, that include department premium discrepancies and system problems.
• Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents.

Qualifications:

Qualified candidates will possess the following:
• At least two years of customer service experience, preferably in an insurance call center environment.
• High school diploma/GED or vocational school diploma.
• Strong verbal and written communication skills, interpersonal and customer service skills.
• Basic data entry and computer skills with a basic knowledge of MS Word.
• Ability to maintain contact with internal staff and clients to exchange information.
• Ability to research and analyze information.
• Good mathematical skills.
• Ability to meet deadlines.
• English/Spanish bilingual a plus.
• Property and Casualty Insurance experience is preferred.

Shifts available:

• Monday – Friday from 11:00 AM – 8:00 PM

If you are interested please email your resume as a word attachment to mmonahan@questadministrative.net


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