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Allentown Auto and Home, Customer Care Associate: The Hartford Financial Services Group Inc
    7450 Tilghman St., Suite 101B Allentown, PA 18106 Apply today to be considered for our next paid training class, start date not yet finalized. Join us as we celebrate our 200 year anniversary! The Hartford, established in 1810, is a Fortune 500 Company servicing customers from our Allentown location since 1998. The Allentown location has received four J.D. Power Awards for years 2005, 2006, 2007 and 2008 for the excellent service that we provide to our customers! Other accolades include:
We offer a Remote Worker Program! After 6 months of employment and being fully trained, you are eligible to be considered for our work from home program. Qualifications to be considered for the program are based on business needs and job performance. WHY JOIN THE HARTFORD? As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals. WHAT ARE THE RESPONSIBILITIES OF THE POSITION? Our work environment is fast paced and customer satisfaction is our top priority. Specific responsibilities include answering AARP customer initiated inbound phone calls, responding to their questions related to auto and homeowner's insurance and providing consultation as appropriate on policy or customer issues. WHAT IS THE COMPENSATION OPPORTUNITY? Our compensation philosophy is simple: we pay competitive base salaries and we reward performance. Starting base salary range is $25,000 to $30,000. We also offer a monthly incentive program that allows employees to earn up to an additional $500.00 per month! Once training is complete, new hires will have an opportunity to earn up to an additional $2,000.00 to their base salaries in their first 12 months through our Career Progression Milestones program! The Hartford recognizes performance and offers several recognition programs; including an electronic recognition program, annual Excellence Awards that recognize the top 5% of the organization, Achievement Circle that recognizes the top 10% of the organization twice a year, and the monthly Rising Star award recognizing one employee from the organization. The Hartford offers an excellent benefit package! You will be eligible to participate in our comprehensive benefits program including:
OUR PEOPLE & OUR CULTURE The Hartford's culture embodies the spirit of our company: energetic, innovative and ready for opportunities. This is why we seek out big thinkers -- people with knowledge and experience that set them apart, as well as the initiative and the sense of ownership and teamwork that have helped us to become a leading diversified financial services company. At The Hartford, we understand that ensuring job satisfaction among our employees requires more than just a paycheck. So in addition to competitive compensation, we also offer a comprehensive benefits package, lots of opportunity for growth and development, and programs, services, and policies to promote a positive, supportive work environment, build a sense of community among all Hartford employees, and help you to stay healthy and achieve a positive work-life balance. Career development is a key part of The Hartford's efforts to build and retain a diverse, highly skilled and engaged workforce and to create and execute on our business strategies. We promote an environment of learning and growth by offering employees challenging work assignments and encouraging internal movement. The Hartford sees your career development as a partnership between you, your manager and the company. We offer career options, training and development opportunities, and career development services. We value and respect the unique characteristics, skills and experiences our employees bring to the workplace. On a daily basis, diversity and inclusion are evident at all levels in the company in the way we listen and respond to our customers, our community and each other. A diverse and inclusive work environment encourages better problem-solving, broader collaboration, creative thinking and innovation. These are at the heart of our success as a financial services company. As part of our commitment to supporting diversity in the workforce, The Hartford supports these organizations: APPN: Asian Pacific Professional Network BIPN: Black Insurance Professional Network GLOBE: Gay, Lesbian, Bisexual and Transgendered Organization Benefiting Everyone HLN: Hispanic Latino Network PWN: Professional Women's Network WHAT ARE WE LOOKING FOR? We offer a diverse working environment and are recruiting talented, self-motivated, high energy professionals who want to be a part of a team committed to excellence. The ideal candidates will have prior call center or customer service experience, computer literacy, excellent communication and interpersonal skills, strong multi-tasking skills and the desire to work in a fast paced environment. Entry level and experienced candidates are encouraged to apply! WHAT WE EXPECT FROM YOU First and foremost, we expect you to be 100% committed to providing the absolute best customer experience in the industry while maintaining the highest levels of integrity. EXPECTATIONS INCLUDE: -Excellent verbal and written communication skills. -Enjoyment talking with and assisting customers over the telephone, even when customer may be frustrated, confused, or upset. -Ability to work in a very structured work environment that has assigned work schedules and breaks. Must also be able to work in an environment in which quality monitoring and feedback from your manager occurs regularly. -Proficiency with the computer in order to access information from various programs. -Ability to work in a multi-task environment, talking to customers while simultaneously accessing the computer system. -Ability to maintain a high level of professionalism, excellent work ethic and personal accountability. -Adherence to assigned work schedule and demonstrate reliable attendance. -Self-motivation to reach and exceed goals. JOB PERFORMANCE EXPECTATIONS: As a Hartford Professional, we have high expectations of you. Here is an overview of some of the performance expectations we have of our Customer Care Associates: Customer Focus Always be available to answer customer phone calls and handle customer needs. This is measured by: -Open Time - The amount of time you are available for incoming calls -Schedule Commitment - The level to which you adhere to your work schedule -Customer Time - The amount of time you are on a call or waiting for a call from a customer Process Quality Always be focused on the quality of your work. This is measured by: -Total quality monitoring scores and audit scores If offered a position, we conduct extensive background checks including, but may not be limited to, 10 year work history, criminal check, military records, education records and licenses & designations. WHAT ELSE CAN YOU TELL ME? Our contact center offers a pleasant, professional, and engaging work environment and is committed to advancing the careers of our employees through personal and professional development. Dress code is business casual. Our excellent paid training program starts upon day one of employment and prepares you for the position. Start date - February 8, 2010, applicants may be able to start earlier than Feb. 2010 - do not delay - apply today! Training Hours: 9:00 am to 5:30 pm Monday through Friday. Work Hours After Training: 10:30 am to 7:00 pm Monday through Friday & every Saturday. Would recieve a day off during mid-week. Please note - Applicants must be flexible, work shift may also include Sundays. Our Allentown, PA location offers an on-site full service cafeteria and access to public transportation. The last bus leaves The Hartford weekdays at 5:55pm. The Hartford, 7450 Tilghman Street, Suite 101B, Allentown, PA 18106 HOW DO I APPLY? Please follow the prompts to apply online to this position; you will receive updates via the e-mail that you use to apply. Please monitor your e-mail for updates from The Hartford in reference to your application. We are an Equal Opportunity Employer Committed to building inclusion and leveraging diversity **NO AGENCIES PLEASE** HIGCUSTSERV  PLEASE APPLY USING THIS BUTTON ONLY
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