Operations Manager Description
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
The Functional Analyst provides support to the Operations Manager of the EZPass NY contract. He or she will primarily be responsible for analyzing customer service and financial operations to ensure delivery of services, policy adherence and customer and client satisfaction. Additionally, the Functional Analyst will review data, prepare reports, make recommendations and coordinate with software development staff. Candidates for this position must have a Bachelor’s degree with at least 3 years of experience in a technical or financial customer service environment. Demonstrated strong analytical and verbal/written communication skills are essential.
Analyzes, plans and implements process improvement needs.
Produces new process improvement techniques and services.
Develops metrics that provide data for process management and indicators for future improvement opportunities.
Measures performance against process requirements, aligning improvement projects to close performance shortfalls.
Identifies and implements cost savings initiatives.
Acts as a liaison between operations, technical support and the clients in the derivation of specifications for new products, services and/or system’s functionality.
All other duties as assigned
Education and Typical Years of Experience:
Requirements
Must be ACS employee for more than 2 years. (Internal only)
4 or greater on 2008 performance appraisal. (Internal only)
BS Degree, working towards degree or equivalent experience
3 years of experience in a technical or financial customer service environment
Proficiency in Microsoft Office Products - Word, Excel, Access, PowerPoint and Outlook
Strong analytical and verbal/written communication skills
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 .
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