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CATERING SALES MANAGER - SOCIAL MARKET: Hotel Association of Greater Dallas

Description:
OVERVIEW/BASIC FUNCTION: Responsible for generating banquet revenue in the social market segment. The social market consists of, but is not limited to, wedding ceremonies and receptions; rehearsal dinners; bridal showers and teas; birthday and anniversary celebrations. RESPONSIBILITIES: Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Solicit new business through activities including but not limited to telephone calls, site visits; industry events. Handle social inquiries on a daily basis. Maintain contact with ongoing clients on a regular basis. Prepare, implement and maintain division standards and control objectives. Suggest, confirm and finalize menus. Provide onsite coordination during events. Monitor services provided by banquet staff. Coordinate with other departments to ensure excellent service to guests. Closely monitor market competition. Assist in preparing weekly and monthly reports and forecasts. Participate in quality control activities. Support and uphold Rosewood Responsibilities. Interact in a courteous and professional manner with all guests, staff and community members. Respond in a courteous, professional and rapid manner in order to resolve all guest and staff difficulties. Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks. Supervise, direct, coordinate, and influence staff in order to maintain service standards of hotel. Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints. Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form. Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. All other duties as required. QUALIFICATIONS: Experience: Minimum two years of experience in the wedding/social market. Education: College degree or equivalent work experience. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills: Capable of detailing and providing coordination of a wedding ceremony and reception; knowledge of "Food and Beverage" domestic and international foods and wines; familiarity with ethnic / cultural wedding traditions; thorough knowledge of banquet service and operations; thorough knowledge of market in which hotel is competing; ability to generate sales; ability to effectuate quality and quantity control standards; ability to be resourceful, creative and maintain flexibility; ability to add and subtract three digit numbers. Ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to manage by example; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.

Benefits:
Free parking Free meals Free hotel nights at Rosewood Hotels and Resorts worldwide Free dry cleaning Subsidized medical and dental insurance Short and long term disability insurance 401K Discounted F&B at hotel outlets Discounted Retail Discounted Bus Passes Too many to list...