Customer Service Supervisor / Administrator - Distribution: Albion Staffing Solutions, Inc. (HQ)

Customer Service Supervisor / Administrator - Distribution

ABOUT OUR CLIENT:

Our client has successfully operated their businesses for fifteen years in South Florida .

With over fifteen years of experience in the apparel, distribution and transportation industries, the group has been developed to help service all of their customer’s fulfillment and distribution needs.

MAJOR DUTIES AND RESPONSIBILITIES:

· Talks with (English and Spanish) speaking customers by phone or in person.

· Detailed oriented for order taking

· Supervise small scale accounts

· Deliver Customer expectation

· Fills out contract forms, determines charges for service requested, communicates changes with accounts and ensures orders and changes are executed.

· Solicits sale of new or additional services.

· Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

· Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

· Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

SALARY: $11.00 - $15.00/ hour

QUALIFICATIONS:

Ideal candidate will have distribution industry experience. Minimum of 3-5 years of experience. Bilingual Spanish/English. Strong communication skills and prior administration/customer service background.

SKILLS/KNOWLEDGE/COMPENTICIES:

Excellent communication skills

Demonstrated ability to work in a fast-paced environment

Must be a team builder and a team player
Must have ability to handle multiple tasks

Computer literate

Good judgment and initiative

Time management skills

Organizational skills

Flexibility and efficiency

Demonstrate proficiency and self-confidence in performance and abilities

Albion is an ISO 9001 certified full-service staffing company offering Temporary, Temp-to-Hire and Direct Placement services that is "BIG on Quality". With 3 offices in South Florida - Miami/Dade, Coral Springs and Pembroke Pines - and specialized divisions concentrating on Accounting & Finance, Office Clerical, Healthcare and Logistics.

Albion is your preferred staffing solution. Please visit our website: http://www.albionstaffing.com/ to view open positions and to apply on-line; email Sylvia at: Sylvia@AlbionStaffing.com. or call 305-406-1000.