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Helpdesk / Desktop Support Technician: TexasLending.com

Company NameTexasLending.com
Job CategoryTechnology; Technology
LocationDallas, TX
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Date PostedOctober 24, 2009
TexasLending.com
View TexasLending.com profile and job listings

Seeking experienced IT Technician for fast paced mortgage company!



Helpdesk / Desktop Support Technician

Terms

Full Time - Must be flexible with work hours due to rotation. Support hours are 8:00AM - 7:00PM Monday thru Friday, with possible Saturday rotation.

Brief Job Description:

TexasLending.com is seeking a Helpdesk/Desktop Support Technician to join our fast paced IT department. The most qualified candidate will have a solid technical foundation in IT and software support. The candidate will also be intelligent, hard working, positive, focused, energetic, have excellent, communication (verbal and written), customer management, prioritization, organization, and service skills, the ability to multi-task in a high stress environment, and a great attitude!

Responsibilities:

The Helpdesk/Desktop Support Technician's key responsibility is to provide hands-on support to the staff for all desktop computers, laptops, peripherals, printers, BlackBerry devices, email, phone system moves/adds/changes, remote connection issues, and office/furniture moves. The technician will support users in multiple locations both remotely and onsite. In addition to the end-user support, the candidate will utilize the Helpdesk ticketing system, knowledge base and asset management system to keep detailed records, and constantly improve processes and procedures in the IT service workflow to deliver the best customer service possible. The position reports to the IT Manager.

Requirements:

  • 2-5 years professional helpdesk/desktop support
  • Experience with ticketing/ticket tracking systems
  • Strong knowledge in troubleshooting hardware and software issues including printers, password resets, VPM access, etc. in a Microsoft/Cisco environment
  • Technical knowledge required– MS Windows Server 2003, Windows XP, Windows Vista, Pro Sp2, 1+ years Active Directory 2003 experience
  • Expert knowledge of Windows client OS (2000, XP), Microsoft Office, and other desktop software and tools
  • Experience supporting remote access clients via dial-up and VPN
  • Knowledge of SharePoint 2007
  • Knowledge of SQL Server and Microsoft Access
  • Knowledge of supporting mobile devices (BlackBerry & Activesync)
  • Knowledge of Windows Deployment Services/RIS Server
  • Knowledge of Windows Server Update Services
  • A+, MCP, or MCDST preferred; MCSA or MCSE a plus
  • Knowledge of VoIP and telecom a plus




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