close Advantages of 'Apply Now'
'Apply Now' provides you with a fast and easy way to apply to a job and has many benefits over other methods of applying including:
  • Apply to multiple jobs quickly and easily. If you've used the 'Apply Now' process before, we've already saved your information. Just select and preview your resume and optional cover letter and submit.
  • Receive confirmation of submission. With your information automatically sent and saved in our system, we'll make sure your resume gets in the recruiter's HotJobs account and we'll send you a confirmation email.
  • Stay organized in your job search. You can centrally manage your resume activity history online anytime. Keep track of the date, company and position you applied for, and the resume and cover letter you sent.

Sr. Server Engineer - Managed Services: Speakeasy

Company NameSpeakeasy
Job CategoryTechnology; Telecommunications
LocationDallas, TX
Position TypeFull-Time, Employee
Experience2-5 Years Experience
Desired Education LevelBachelor's degree
Date PostedOctober 30, 2009 (Reposted Nov 11)
View Speakeasy profile and job listings

Sr. Server Engineer - Managed Services



Position Summary: The Sr. Server Engineer position is built around the ITIL Problem Management standard and is responsible for solving re-occurring issues or problems. The SSE will be involved with solving incidents (per ITIL Incident Management function) as well. The SSE will have responsibility for daily ticket and support requests, server, network, storage, and backup systems troubleshooting, and ensuring that all customer requests are properly managed for the Managed Services division of Speakeasy. SSE will work closely with our DBMs and Change Management teams to ensure that all aspects of the customer's ongoing system administration are successful. SSE will strive to prevent or solve the recurrence of incidents by getting to the root cause. The SSE will ensure that customer requests are expedited and issues are resolved timely. This position requires hands on experience in an 85% Linux 15% Windows environment.

Your responsibilities include but are not limited to:
  • Working with a team that oversees the entire customer management process via trouble ticketing, ensuring that customer response times are at a predefined minimum and that support staff properly respond using correct literature and well thought solutions.
  • Being the central knowledge point for assigned customer production environments. SSEs will learn their assigned customer's applications and infrastructure from a break-fix support perspective.
  • Minimizing the adverse impact of Incidents.
  • Problem control - identifying root cause and advising Incident Management on "work-arounds".
  • Error control - ensuring known errors are resolved through change.
  • Being responsible for the creation and maintenance of application flow diagrams, RTS, "How To's", and other informational articles as appropriate.
  • Ensuring availability for escalations for assigned customers 24x7 on a rotating, on-call basis.
  • Identifying and correcting re-occurring technical issues within assigned customer(s) environments.
  • Completing all Windows, network, and Linux/UNIX system administration tasks requested by collocated and managed services customers.
  • Open trouble tickets with remote facility staff or work directly with DFW facility staff to locate inaccessible servers, diagnose hardware faults and oversee repairs. Where applicable, be available to walk techs through or oversee a remote technician in identifying and repair customer initiated misconfigurations that leave servers inaccessible.
This position requires the following skills and experience:
  • Academic: Bachelors in IT or MIS, industry experience will be considered in place of formal education
  • 3 - 5+ years experience with network, server platforms, storage, mail systems, and backup configuration, support, and administration roles
  • Hard Skills: Ability to configure, troubleshoot, and support Red Hat Linux, CentOs, Exchange, IIS, Windows 2000/2003, SQL, Active Directory, network devices (Foundry load balancers, Cisco ASA/PIX products, firewall and VPN devices), network concepts (DNS, DHCP, TCP/IP), storage, and backup solutions (NAS, SAN, Veritas)
  • Industry Certifications: MCSE, CCNA, Linux+, CompTIA Linux+, Server+ are desired
  • Experience in supporting systems in a 24x7 production environment
  • Strong ability to manage multiple projects, time management, coordinate with other staff and departments, and prioritize accordingly
  • Soft Skills: Leadership and organization , exceptional problem solving skills, excellent communication and customer service skills, documentation skills, ability to work in a team environment, and possess a strong sense of urgency
  • Position is Monday to Friday 9:00 am to 6:00 pm. This is an exempt level position.
  • Strong hands on experience with Linux required.

Please apply direct at: www.speakeasy.net/careers

Speakeasy offers a full suite of benefits including full medical, dental, vision (100% paid for employees), 401K with company matching contribution, stock options and many other fantastic perks. We're looking for other open-minded individuals to join our dynamic and fast-paced culture and help Speakeasy continue its path in success!




Tips For A Safe Job Search: Never give your bank account information, credit card or social security number to a prospective employer. Do not accept any offers to cash checks or wire money. Click here to Learn More.

NOTICE: We collect personal information on this site. To learn more about how we use your information, see our Privacy Policy.

About Yahoo! HotJobs | Affiliate Program | Advertise with us