Partner Support Center Rep: EMC Corp.
| Job ID | 44246BR |
|---|
| Company Name | EMC Corp. |
|---|
| Job Category | Clerical/Administrative; Technology |
|---|
| Location | Franklin, MA |
|---|
| Position Type | Full-Time, Employee |
|---|
| Experience | Unspecified |
|---|
| Date Posted | October 28, 2009 (Reposted Nov 19) |
|---|
| View EMC Corp. profile and job listings |
EMC Corporation Video
- Company:
EMC Corporation - Location:
US - Massachusetts - Franklin - Job Status/Type:
Full Time, Employee - Job Category:
Administrative Services & Operations, Customer Service & Support - Industry:
- Work Experience:
Unspecified - Education:
- Salary/Wage:
- Reference Code:
44246BR
Partner Support Center Rep
GENERAL SUMMARY
A Customer/Partner facing position that requires the individual to be the key contact for the Inside Sales, & in some cases, outside Sales contacts for specific EMC Focus Partners. Individual works with EMC Partner Sales staff and internal departments at various levels including field sales. Works with mid to higher-end EMC Focus Partners, acting as single point of contact for Partner Registration Program, Partner Cost Relief, Channel Express Sales Assistance and Channel Express Order Process. Manages, and enforces guidelines related to Pricing parameters, Channel programs, and standard Channel Rules of Engagement. Will use knowledge of competitive environment to correctly determine the amount of Cost Relief given to Partners on a deal by deal basis. Must manage a Quarterly Cost Relief Budget on a per Partner basis. Will Also require the skill level necessary to successfully negotiate conflict resolution between Partners and EMC Sales. Uses advanced systems skills and thorough understanding of sales tools to coordinate accurate data for reporting Channel Business. Rarely needs to escalate unique and/or complex concerns or issues for resolution.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Solicit existing Partner base to expand breadth of product being sold into base.
- Maintain account profiles on both current and prospective Partners
- Develop, through analysis of Partner profiles, market strategies that result in expansion of Partner sales.
- Responsible for Forecasting all Registered Opportunities within Partner Base
- Make assigned outbound calls to profile potential customers and build customer database.
- Make assigned outbound calls to profile potential customers and build customer database.
- Communicate current promotions, rebates and exclusive specials to customers in a timely and strategic manner.
- Maintenance of account profiles on both current and prospective EMC Partners
- Development, through analysis of EMC Partner profiles, of market strategies that result in expansion of Partner sales
SKILLS
- Detailed product knowledge
- Good understanding of the competition.
- Proficient in Microsoft Office applications
- Interpersonal skills.
- Conflict resolution skills.
EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com. If you're looking to make a difference, not just in technology but wherever people live and work, to advance what's possible and move the world forward, to work with the sharpest minds in information-come to EMC. And if you're looking for greater balance in your life, we can help there too with healthy work styles, full tuition reimbursement, personal wealth-creation support, and unlimited opportunities to do important and exciting work in IT. For more information on careers at EMC and to apply, click here. EMC values an inclusive work environment where every employee is encouraged to share their ideas and talents, so we can leverage our diversity. From our diversity, EMC draws the strength to be a world-class company. EMC is committed to creating an environment of inclusion that has many dimensions-cross-geography, cross-organization, and across traditional lines of difference, such as gender, sexual orientation, ethnicity, and race. Thanks,
EMC Team
|
