Company Description
Siemens IT Solutions and Services, Inc. is one of Siemens operating companies in the United States. Siemens IT Solutions and Services is an internationally leading provider of IT solutions and services. With its comprehensive know-how and specific sector knowledge, this division of Siemens offers solutions and services from a single source – from consulting to systems integration to software development and management of IT infrastructures. Siemens IT Solutions and Services has 43,000 employees and posts annual worldwide sales of more than $6.5 billion USD. For more information, please visit www.usa.siemens.com/it-solutions.
Siemens is an Equal Opportunity Employer encouraging diversity in the workplace.
Job Description
This position will support and execute the IT services for a customer base spanning multiple buildings in a campus environment.
The candidate will possess the following at minimum:
• 3+ years experience in a diverse IT support environment
• Solid understanding of Windows XP and Microsoft Office
• Experience with PC imaging
• Experience with telephony support
• Proven ability to multi-task
• Strong verbal and written communication skills
• Strong customer interaction skills
• Strong documentation skills
• Experience managing to customer SLAs
• Ability to lift/move equipment such as PCs, monitors, and printers
• Ability to work both independently and as part of a team
• Familiarity with customer ticketing systems and related case documentation
• Adhere to specific processes and procedures as defined by customer
• Desire to learn new skills and ability to adapt to change
• Experienced HW/SW trouble-shooting skills
• Experience with Unix and Linux
• Experience supporting remote customers
• A+ certification
• Vendor certifications, such as Dell,HP etc., are a plus
• Network experience a plus
