Web Support Specialist - 3rd Shift: OptionsXpress

This is an excellent opportunity to join an exciting Chicago-based financial services e-commerce company. www.optionsxpress.com is the first online broker specializing in providing option traders with a comprehensive investing site that includes powerful option analytical tools, interactive education, superior order execution, live option commentary and integrated risk management. The company is building the leading brokerage for option investors of all levels.

We are seeking an energetic, hard working Web Support Specialist, who is looking for a challenging opportunity to support a mission critical Windows 2000/2003 Web Platform. The hours for this position are for the 3r^d shift from 10:30 PM until 7:30 AM. This position reports to the Web Operations Manager.

Ideal Experience:

· 2 + years Microsoft Windows Server administration experience.

· 1 + years experience with Web servers and IIS.

· Windows PC/Server installation (unpacking and building).

· Patch and reboot Windows servers based on company policies.

· Excellent interpersonal, customer service, and communications skills

· Basic understand DNS, DHCP, SMTP, HTTP, FTP, SMNP, and TCP/IP.

· Working knowledge of Windows 2000/2003 Server, Active Directory, MS Office, Microsoft Outlook, Microsoft Internet Explorer.

· Ability to interface well with all levels of the Technical community.

· Ability to operate computers and move computer equipment up to 50 lbs.

· This is a 3rd shift support role within our Network Ops Center ; the employee will work alone 90% of the time and must be able to work with little supervision.

· Financial industry experience a plus

· Technical BS or equivalent experience is required

Duties:

· Self motivated and ability to work alone with minimal supervision, this is a must.

· React to monitors, alerts and pages; follow written instructions to take corrective action.

· Monitor and maintain a custom built trading application.

· Install, patch and reboot Windows 2000/2003 servers based on company policy.

· Investigate and resolve Help Desk trouble ticket issues.

· Investigate Windows server Event Log errors.

· Answer night/early morning support calls from optionsXpress employees/outside vendors and escalate when necessary.

· Perform server hardware upgrades as needed and instructed.

· Lift and move computer equipment up to 50 lbs.

· Maintain an effective customer interface while performing computer and desktop support

· Provide morning status report of corrective actions and outstanding issues.

optionsXpress offers competitive salaries, including incentive compensation, and an excellent benefits package and 401k plan. Interested applicants should e-mail their resumes with salary history to jobs@optionsxpress.com