Sr. Operations Supp Specialist: Visa

ABOUT THE COMPANY

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

RESPONSIBILITIES

• Analysis of membership eligibility per Visa's bylaws
• Ongoing Membership-related account management for all clients, including Board members
• Provides ongoing business assessment and advice related to membership, sponsorship and numeric ids
• Provides support for BIN Licensing and other numeric ids, including both routine and complex (region dependent)
• Assesses operational opportunities to increase service quality or efficiency
• Develops and manages short term tactical and strategic client support initiatives
• Defines reasonable commitments to meet customers' expectations
• Negotiates and coordinates resources to ensure delivery on commitments
• Respond to questions/issues across breadth of membership, BINs; requiring understanding of Visa's bylaws and Op Regs, banking structures, holding companies, regulatory requirements,
• Make decisions across breadth of issues raised by client; using pre-defined parameters and procedures escalating any issues or exception requests to the manager
• Ability to understand membership data impacts downstream processes and depts.; escalation of issues as appropriate

REQUIREMENTS