Pet Shipping Specialist: Kennelwood Pet Resort

Supports the company by planning and implementing direct marketing and new sales activities in order to maintain and develop new sales of KPR’s pet shipping service. Provides excellent follow-through and client care to insure the superiority and consistency of the service delivery.

· Identify sales prospects, make contact with and present to businesses, relocation/HR professionals and pet owners regarding our services via phone, email and face to face communication.

· Prepare action plans and schedules to identify targets and to project the number of contacts to be made per day, week, month

· Follow up on new leads and referrals resulting from field activity via email or phone calls

· Prepare presentations, estimates/quotes and contracts

· Develop and maintain extensive sales material

· Develop and deliver sales presentations

· Establish and maintain current/potential client relationships, including airport & travel personnel

· Work closely with Vet offices on securing medical records

· Coordinate with the Page facility on the boarding and transporting of the pets

· Manage services through quality checks and other forms of follow up

· Identify and resolve client concerns

· Prepare a variety of status reports to include current activity, closings, follow-ups and adherence to goals

· Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff

· Coordinate company staff to accomplish the work required to close a sale

· Participate in marketing events such as trade shows, seminars and telemarketing events.

· Follow up on late payments

· Partner with airlines on providing KPR boarding services for pets that are delayed in transit.

· Track inventory of crates and the purchasing of custom crates as needed

· Ride along for delivery and pick up of pets

Language Ability- Ability to speak, read and comprehend the English language. Ability to respond to common inquiries or complaints from employees, customers, outside agencies or members, franchisees, or the business community. Ability to effectively present information to other members of top management, public groups and/or board of directors, as needed. Ability to write routine reports and correspondence. Ability to speak effectively with customers, franchisees, and other managers.

Reasoning Ability – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills – Ability to use a keyboard effectively. Proficient with MS Office software (Word, Excel, Outlook and Publisher) required. Must be able to use Internet and e-mail effectively.

Management – The ability to organize and manage multiple priorities. Quality orientation and meticulous attention to detail. Must have excellent problem solving ability, time management skills and be able to work on multiple projects at once while maintaining a high level of detail. Some people management skills, experience and natural ability will be useful.

Mathematical Ability – Ability to calculate figures and amounts such as discounts, interest, area and percentages. Ability to apply mathematical concepts including profit and loss calculations, basic business finance & forecasting, etc.

Planning – An ability to think ahead and strategically plan over a 6-12 month time span. Must have analytical ability to compile and maintain industry reports and records (sales, costs, forecasting, etc.) Management responsibilities may require travel to and from Kennelwood Village facilities using personal and/or company vehicle.

Other Skills & Abilities

· Ability to work independently and in a team environment

· Ability to persuade and influence others.

· Excellent editing skills

· Ability to maintain a professional appearance and providing a positive company image.

· High level of creativity

· Strong oral, written, and interpersonal communication skills

· Ability to work well under pressure

· Must be capable of working effectively and communicating with a diverse range of individuals

· Work requires willingness to work a flexible schedule, occasional extended hours and overnight travel. Must be available to be reached via cell 24/7 incase of emergencies.

· Able to work a minimum of 45 hours per week, including weekends and holidays. Will work extra hours during peak business times

Physical Requirements

^Rarely

^0-12%

^Occasionally

^12-33%

^Frequently

^33-66%

^Regularly

^{66 – 100%}

Sitting for extended periods

X

Standing and/or Walking

X

Bending, Stooping, Reaching and Stretching

X

L if ting and/or Pushing minimum 40 lbs.

X

Driving to/from KVI locations

X

Loud noise for extended periods

X

Seeing: depth perception & color vision

X