UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.
Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.
Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?
Associate Clinical Administration Coordinator - Las Vegas, NV-315288
UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.
Description UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
When you work with UnitedHealthcare, what you do matters. It's that simple...and it's that challenging.
In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.
Associate Clinical Administration Coordinator - Las Vegas, NV
(SMA - Urgent Care - 888 S. Rancho)
Position Description:
Receives direction from Supervisor, Clinic Operations, and RN Manager. Works cooperatively with all members of the care team and supports Patient satisfaction goals. Ensures all patients greeted and checked in and out, demographics accurate, collects co pays, and enters charges. Answers phone and routes calls as needed. Resolves moderately complex issues and defers appropriately to supervision. Makes recommendations to adapt procedures, processes and techniques to accomplish the requirements of the position.
Primary Responsibilities:
- Responsible to greet patient and check patients in and out. Ensure demographics including insurance information are correct in IDX.
- Updates as necessary.
- Confirms Primary Care Physician with patient at check in.
- Notifies case management staff for HPN patient without defined PCP.
- Schedule appointments as necessary.
- Enter charges correctly and collect appropriate payments.
- Answer phones and take messages or route incoming calls as per company policy.
- Document all calls and messages appropriately according to company policy.
- Responsible for waiting room management and implementation of efficient customer friendly processes.
- Work with back office / front office staff to ensure smooth patient flow.
- Communicate with clinical / clerical personnel about service issues and complaints.
- Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas.
- Answers phone, takes messages and routes calls appropriately.
- Handles patient calls accessing EMR and addressing patient concerns.
- Notifies patients of abnormal results with direction from provider or RN.
- Address and complete tasks, referrals, and stats on a daily basis, and access Image cast to enter radiology orders.
- Other duties as assigned
Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. Qualifications Qualifications:
- Demonstrate knowledge of and ability to learn and apply job functions, and minimal medical terminology knowledge.
- Must possess computer skills window based applications, organizational skills, and customer service skills.
- Minimum one to two years experience in a health care environment.
- Must be able to meet all health requirements prior to employment and periodically thereafter, as required by company policy and state regulations to verify that he/she is free from communicable disease and physically able to perform assigned duties.
- Must possess independent means of transportation available during work hours for job related tasks such as, but not limited to floating.
- High School diploma or equivalent.
- CPR certification or willing to obtain within 30 days of hire.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. |
