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Interpreter - Cultural and Linguistic Services Program: Sutter Health

Alta Bates Summit Medical Center is a multi-campus regional acute care medical center with over 1,000 beds, 5,000 employees, and over 1,000 active physicians. Alta Bates Summit is recipient of a HealthGrades ® 2007 Distinguished Hospital Award for Clinical Excellence, and ranked among the top 5% of hospitals in the nation. Nationally recognized services include: Regional Stroke Center, Regional Rehabilitation Center, and Chemical Dependency, with Centers of Excellence in Women and Infants (including a Level III Newborn ICU), Cardiovascular, Orthopedics, Oncology, and Behavioral Health. Other services include a bone marrow transplant program, minimally invasive surgery, imaging, and emergency services Alta Bates Summit Medical Center was formed in 1999 merging 100 years of caring in the communities of the Greater East Bay. Over a century of commitment brings together the rich heritages of these Berkeley and Oakland hospitals: Alta Bates, Herrick, Merritt, Providence and Peralta. The medical center supports many community outreach programs including the East Bay AIDS Center, Cancer Centers, Breast Health Center, Ethnic Health Institute, Youth Bridge Mentoring Program for Teens, Primary Care Access Clinic, Breast Health Access for Women with Disabilities, Health Ministries, and extensive health education classes. Located in the heart of the San Francisco East Bay Area, Alta Bates Summit Medical Center is part of Sutter Health, one of the nation's leading not-for-profit networks of community health services. For more information about Alta Bates Summit Medical Center, visit their website at www.altabatessummit.org. Working under the direction of the Interpreter Services Program Coordinator, the interpreter provides concise, objective and accurate interpretation in person or by telephone throughout the medical center in one of the high usage languages (Spanish, Cantonese, Mandarin, and Vietnamese). Assist provider and staff with culturally appropriate communication and assists patients in overcoming anxiety and fear while maintaining objectivity. Assist with support functions including scheduling patients for appointment, data retrieval from patient call-in-lines, taking patients' to ancillary department on campus for follow- up/clinic testing
Education: Minimum High School Diploma or GED required; Bachelor's degree in a 2^nd language or healthcare related field is preferred. Completion of an interpreter-training course as a medical interpreter required. Basic knowledge of medical terminology, anatomy and physiology, signs and symptoms required.

Experience: Prior experience as an interpreter/translator, as would typically be gained in two years working in this role, is required. Previous experience working in a hospital or clinic setting is preferred.

Knowledge: Fluent in oral and written English, and either Spanish, Cantonese, Mandarin or Vietnamese and satisfactory completion of the Sutter language competency assessment. Must have the ability to translate the names of body parts and to describe competently symptoms and injuries in both fluent languages. Knowledge of community resources and mandate state/federal program requirements (i.e. JCAHO, Title 22, ADA) is preferred.

Special Skills/Equipment: Knowledge and proficient use of Microsoft Office including Word and Excel.
Must have effective oral and written communication skills. Must have excellent interpersonal skills with the ability to professionally interact and communicate appropriately with patients, their families, visitors and the healthcare team composed of staff RN's Physicians, Therapists, Social Workers and ancillary staff. Must be knowledgeable about community resources for non-English speakers and have the ability to interact effectively with these groups. Must have the ability to remain calm/professional/effective when patients and their families are upset and stressed.

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