Career Questions and Answers
what skills are required for a customer service representative?
Asked by Angela H
I am applying for a job with a state government call centre
Asked by Angela H
I am applying for a job with a state government call centre
A:
Best Answer:
communication ... problem solving ... good listening .... time management ... computer skills Most of all Patience
rk <----- worked in a call center for years.
Answered by Kelley
communication ... problem solving ... good listening .... time management ... computer skills Most of all Patience
rk <----- worked in a call center for years.
Answered by Kelley
A:
masonry
Answered by Sam
Answered by Sam
A:
PATIENCE! good listener, the ability to clearly communicate
Answered by christie
Answered by christie
A:
typing, computer skills, good communicator, able to keep cool when others are angry, able to think on your feet and resolve issues quickly to go on to the next call
Answered by toocan
Answered by toocan
A:
You have to be dumb, willing to be stuck in a dead-end job with little pay, willing to sit in a chair for 8 hours a day and get fat, and love talking on the phone with Dbags of all types.
Answered by Michael V
Answered by Michael V
A:
be able to speak english..
Answered by Felix
Answered by Felix
A:
Excellent vocabulary, voice projection and listening skills.
Answered by Dan B
Answered by Dan B
A:
knowledge, being able to speak, friendlyness
Answered by J4GJ1T
Answered by J4GJ1T
A:
Clear and precise speaking and writing skills and a friendly demeanor.
Answered by Queenie knows it all.
Answered by Queenie knows it all.
A:
Prior customer service experience is a plus! They also like it if you have basic computer skills such as MS Word, WordPerfect, Excel, etc.
You should go to a local career center nearby and they can help you out with job placement. I went to one of them and I took a customer service class with them (they gave me a certificate).
Answered by chrstnwrtr
Answered by chrstnwrtr
A:
Friendly, courteous, clear speaking voice, patience to deal with irate people. Know what you are speaking about. I hate calling a CSR in a call center and it is obvious they don't know what they are talking about.
Answered by Laura E
Answered by Laura E
A:
PROPER TONE
SMILE IN YOUR VOICE
EMPATHY
EXCELLENT LISTENING SKILLS
PROPER PRONUNCIATION (NO SLANG)
BEING ABLE TO HANDLE CONSTANT MONITORING
Answered by rrh2
Answered by rrh2
A:
The ability to listen day after day to angry disgruntled people without EVER exhibiting anger.
Answered by thirsty mind
Answered by thirsty mind
A:
You have to be calm, a good listner, and really like people an d want to help them
Answered by TONY
Answered by TONY
A:
Well, what does the vacancy announcement say about the skills that the State is looking for. Just off hand, I'd say you need some computer experience, good communication and listening skills, telephone skills, patience, attention to detail, helpful personality, ability to work under pressure, ability to deal with disgruntled customers. maybe the ability to compose correspondence and reports, resourcefulness.
Answered by Darby
Answered by Darby
A:
Basically they want someone with people skills. Experience with communicating with others and basic office skills. Good luck!
Answered by Trina O
Answered by Trina O
A:
Be able to lie without changing facial expressions.
Answered by quiteunique7
Answered by quiteunique7
A:
forrest gump attitude and level of intelligence
Answered by Frank
Answered by Frank
A:
i work in a call center right now:)..and the following skills are required...you must possess excellent oral and written English communication skills, must be adept in computers and various applications,experience in handling customer service support for telecommunications is an advantage,experience in up-selling and cross-selling is also an advantage. And you must be willing to work in a challenging, dynamic and schedule-shifting environment.
Answered by shogar
Answered by shogar
A:
LISTEN , HAVE PATIENCE , TELL THE TRUTH , LIKE WORKING WITH PEOPLE ; AND LASTLY , THE ART OF SPIEL , WITH A STRAIGHT FACE. GOOD LUCK .
Answered by 10-T3
Answered by 10-T3
A:
examples:
EXAMPLES OF DUTIES:
Essential Functions
Remotely operate station electronic message boards and make public address
announcements when required.
Primary receiver of OCC incoming phone calls to be handled or forwarded to the appropriate personnel.
Monitor CCTV cameras on station platforms.
Communicate with the Regional Transit Information Center regarding system events/delays and general operating elements.
Provide clerical assistance for the OCC staff, including:
Completion and/or filing of system performance or post-incident documentation;
Completion of vehicle or wayside equipment trouble reports;
Document reported TVM failures not detected by SCADA.
Other duties may require interaction with dispatch offices of local emergency response agencies, internal incident notifications, or other office support functions, as directed by the Central Control Supervisor or any Transportation Controller in his/her absence.
Duties may include, but are not limited to, the following:
Performs other duties as assigned in support of control center disciplines.
Heavy telephone use and interaction with agency staff and customers.
Considerable use of microphones and other electronic devices.
Preparation of reports and forms that support operations.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
Knowledge, Skills and Abilities
Knowledge of or ability to rapidly learn SDTI policies, rules and regulations and standard operating procedures of the Transportation Department. Must have good communication skills; the ability to listen and to speak clearly, distinctly, and effectively using grammatically correct English. Bilingual (Spanish) is preferred, but not required.
Knowledge of customer service and public relations techniques and telephone etiquette following established procedures of the department.
Ability to:
Exercise good judgment, thoroughly evaluate facts, to follow through and effectively document actions taken.
Consistently demonstrate effective interaction with customers in a friendly, courteous and informative manner.
Exercise prudent and timely judgment in normal and emergency situations.
Establish and maintain rapport with all individuals whom you are required to interface with.
Complete required reports.
Work variable shifts, including evenings, weekends, holidays and overtime depending upon operational needs.
Ability to multi-task while maintaining priority efficiencies.
Essential to feel comfortable working in a closed/restricted environment.
Fully explain to external customers transit system characteristics, service nuances and related elements.
Physical Requirements
Must be 21 years of age and able to perform physical demands such as walking, stooping, sitting, and occasional lifting. Must be able to perform tasks involving manual dexterity, including extensive use of a computer workstation with multiple monitors, including CCTV screens. Must be able to lift up to 10 pounds; bending, stooping and reaching for overhead files. Work may at times require more than 8 hours per day to perform the essential duties of the position. May require working irregular and varied hours. Duties will be performed primarily in an Operating Center environment.
Experience/Education/Certificates/License(s)
Graduation from high school or possession of a high school equivalency certificate. Demonstrated proficiency in computer applications, including Microsoft Office and windows-based programs. Experience in a customer service related field preferred and essential.
All candidates must complete the attached Supplemental Application.
GENERAL:
Qualified candidate must satisfactorily pass all applicable examinations including, but not limited to, a psychological profile test, background check and pre-employment physical including urine drug screen.
Answered by Berrie
Answered by Berrie
A:
I've worked in a call centre, and they tend to hire just about everyone...However, to be successful in a call centre, you need patience, basic computer skills, good communication skills, empathy, and be able to deal with angry/irate people as well as deal with a rapidly changing environment.
Answered by Bassline
Answered by Bassline
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